Customer Reviews
San Antonio And Austin Pool Builder Reviews
Texas Pools & Patios takes pride in providing superior customer service in all we do, whether we’re designing and constructing a custom pool and spa or renovating an existing pool and spa. We value our customers and appreciate hearing from you. Please take a few minutes to read through our customer reviews to see what some of our clients have had to say about their experience with Texas Pools & Patios.
I love my new pool! I would absolutely recommend Texas Pools & Patios to anyone looking to build a pool! This is the second pool I’ve had built and hands down….these guys are the best in my opinion! JC is a fantastic PM/Super and he made the process smooth. I had drainage issues in my backyard and they came up with creative and beautiful ways to integrate a wonderful design that I just love. Also, I have one big oak tree that I wanted to save so they modified the layout to accomplish that as well. My yard is very small so this was no easy task….but they did it and I cannot wait to begin making memories with my family in my new pool! Thanks guys! Y’all are the BEST!
Kim S.
Excellent and professional service from start to finish!! They kept us highly informed and involved throughout the building process. JC makes himself easily available and addresses any questions and concerns that came up very quickly. We couldn’t be happier with how our pool turned out. Our vision for what we wanted was met perfectly!! Even with a few adjustments the cost didn’t leave us with any unexpected expenses.
Wendy N.
Wow, what a smooth process. Texas Pools and Patios was amazing. From start to finish, it was exactly as promised. Clint Anglin was our sales rep and he delivered. He was involved from the very beginning and lived up to his promises. From day one we knew he had the knowledge and the expertise that my wife and I were looking for in a pool company. His team helped design and visually put our dreams on a screen so that we could visualize what our backyard paradise would look like. Clint was on it, rain or shine he was out at the house doing measurements and checking in on the process. Jay his construction manager made the building process seamless and gave us true timelines and over exceeded day in and out. Not only did they give us a one of a kind pool and Hot tub, but they gave us a state of the art smart system that virtually takes care of itself. Thank you Clint, Jay, Clayton, and the entire team at Texas pools and Patios, I would definitely recommend them to anyone who wants a one of a kind pool and a backyard paradise.😀
Raul J.
Texas Pools and Patios did an amazing job. It was completed more quickly than expected and the quality of the work was great. Clint did an amazing job of helping us through the overall process and John did a fantastic job of overseeing and helping us in the construction phases. I would certainly recommend them.
Terence P.
We loved the design of the pool and deck they constructed for us. They were very responsive to our questions and patiently explained each step of the process. We love our pool and spa and look forward to enjoying it for many years!
Lynn G.
It was time to resurface our original previous pool builder pool. After several estimates and research I settled on Texas Pools and Patio. The process was fairly straight forward and simple and the best part was working with my fabulous project manager, Miguel. He was on sight everyday when expected. His communication was outstanding and he worked with me on the placement of step and shelf tiles. He actually stayed on site while the crews both chipped out the old plaster and then did the new plaster which I upgraded to a mini pebble and the process was very tedious. I was super impressed with the crews that did the chip out and also the new pebble plaster. When it was all finished, a little over a week later, the whole area looked like a brand new pool. Miguel was amazing, watching every little step to make sure it was just right. His work ethic is one that you respect highly when you want something done with expertise. If you go with TPP in San Antonio ask for Miguel as your project manager and you will get the best! I would post a picture but this doesn’t give me the option to add a photo.
Linda C.
From the shovel till pumps on it only took six weeks for our pool to be completed. This was orchestrated by Mr. John Flores acting as a conductor for a Symphony bringing all the music together. First came the layout team consisting of Mr. Flores, Mr. Clay (sales manager) and others to outline the pool. Next, Mr. Flores called upon the excavation team who acted promptly to complete their work, next up, rebar team, then came the plumbers and the electricians and then the Gunite (cement) team, next the tile and plaster teams and finally the acid wash team. During the entire process Mr. Flores (foreman), Cassie (office scheduling and administrative staff, Holley (Office Manager) along with Ryan provided us with courteous and professional answers to our many various questions. The final step in this process was the Pool School conducted my Mr. Clayton Davis who explained in great detail how, when and why the pool equipment does what it does. Again, in only six weeks we were in the water enjoying our pool, especially the spa. I am confident based on their past performance if any questions or issues arise they will promptly assist. In today’s world many people do their jobs, however, then, there are those that go above and beyond providing their services. In the case of those people mentioned above, I gladly place them in the ABOVE AND BEYOND CATEGORY.
Jerry B.
Texas Pools and Patios exceeded our expectations and has blown us away with our pool experience.
When we first started this process we were unsure of the direction and wanted to take full advantage of how the design would fit in our yard. Clint A (our sales rep) definitely made us feel comfortable and always made himself available through out the process. His positive vibes and professionalism is a result of his personality and he is a class act individual. You will not be disappointed with Clint as your sales rep.
Through out the build process our Project Manager Arnold was on fire! Always on task, communication skills on point, and made things flow effortlessly. He kept the wheels in motion and never missed a beat. Project Management at its finest!
My sincere appreciation to the Texas Pools and Patio staff for all your efforts ensuring all supplies were ready to go for the completion our pool.
Definitely a team effort to complete this project in record timing.
Thank you.
Jesse R.
Great job. Once construction began there were only a couple of hiccups, but they were quickly resolved. Total time was less than we anticipated, and all phases were professionally completed. Kudos to manager Neill Sharron who kept us in the loop regarding any delays or following up with the workers, making sure we were happy with every phase. We love our pool and look forward to years of fun and relaxation.
Cheryl H.
We contacted Texas Pools & Patios earlier this week after numerous failed attempts with other companies. I can-not express what a breathe of fresh air Tina is. If you want/need an individual to respect your budget and tell you exactly what you need and don’t need, look no further. Tina shared so much information that we received from none of the other companies. She is very knowledgeable in the pool industry and knows what is best. I know the Lord laid a hedge of protection over us from the other companies we interviewed. I can’t wait till the day we can make a splash! Updates coming as we move along. Look no further, this is the company you want.
Sherry R.
These guys are hands down the BEST! During these difficult times it’s not easy building a pool. These guys actually care and went above and beyond to get things done. I don’t know if they ever stop working! They helped me design the pool of my dreams… not only did it come out exactly how I wanted, it came out better and even more beautiful! These guys are true pool craftsman and I can guarantee you won’t find another company that cares as much as they do. Clint and John never hesitate to return a text or call. I had many worries as this was my first big construction project and they had no hesitation in reassuring me that everything would be just as I wanted and they’re true to their word! I called several companies and feel so grateful and blessed I went with my gut and chose these guys! They have not only become our pool builder, but they’re friends. If you want a personable company with a fantastic work ethic despite Covid and will go out of their way for you, then choose Texas Pools and Patios. After the construction and finishing of this project I can STILL call them with questions and they get back to me in minutes! Texas Pools and Patios has made me love my home again. The pool is gorgeous and I love to sit by it everyday. If you’re looking for a professional company that builds not only solid pools, but also has an eye for artistic design… call them!! Thanks to John and Clint and all of their hardworking honest, humble crew!!! We are forever thankful!!!
Lauren H.
My wife & I selected William and Texas Pools & Patios for our new pool construction, after our initial meeting and subsequent design consultation. (We interviewed 4 companies, and were stood up by another twice.) William listened to what we were looking for in a pool and he revealed that in his design. William and his team at TP&P were always professional, yet personable and easy to work with throughout the building process. They all did a great job communicating and guiding expectations through the entire construction process. Example, it may have taken 60 days to build a pool a decade ago before the construction boom and labor and material shortages of 2021, but today’s world it can take a little longer. So we immediately knew this wasn’t going to be a fast process, but they still finished our pool sooner than many of our neighbors who had projects with other companies. The quality of construction is good and we are very happy to have our new pool to share with family and friends. William and his team were timely on follow ups and communicated if there was a delay. Communication was continuous and expectations were set early on, the Texas Pools and Patios team exceeded our expectations.
Clint F.
Top notch pool builder, very good service and everyone is experienced with your needs and wants when it comes to a pool. Awesome group of people.
Michael T.
I can’t speak for the rest of the designers at TP&P but I’m so glad we went with this company and especially Michael and Tina. I was almost against building a pool because a yard was destroyed by another pool company in our neighborhood but that was not the case with these guys. Michael told the bobcat driver (who was amazing also) one way in and one way out and that’s exactly how it went down. They didn’t even have to take my neighbors fence down. Tina did a great job designing our pool, keeping it in budget and taking the time to answer all of our questions but I have to say getting to know Michael has been a pleasure. He is very much on top of everything and has exceeded my expectations. Although the pool is not yet finished, it’s way ahead of schedule and everything so far is amazing. My neighbor and I were talking the other night about how efficient these guys have been and the awesome rock work Michael’s crews have created. Needless to say, I will recommend Michael and Tina to everyone I ever talk to about a pool. I’ll post pics when it’s finished.
Scott I.
We are very satisfied with our beautiful, modern pool built by Texas Pools and Patios. We gave 4 stars out of 5 due to some scheduling issues. To be fair, there were scheduling issues due to Covid, the February winter storm, and the record May rains that were beyond anyone’s control.
Tina’s pool design is functional, thoughtful, and aesthetic. Michael kept us up-to-date as best he could and wisely advised a different surrounding stone for our pool which we’re much happier with. David and Brandy continue to support us from the service and warranty side.
My friend owns a pool and maintained gym pools for over a decade. It’s a high compliment when he said that Texas Pools and Patios did a great job.
Allison van G.
Texas Pools and Patios built me a magazine / designer worthy backyard oasis. A giant free form pool with a hand made with real rock 6 foot tall grotto with slide and amazing outdoor seating area. If you are looking for pool people to build your outdoor oasis, these are the guys. Can’t recommend them enough. Make sure you ask for Clint A when booking your sales appointment he is the best. They finished my pool a year ago and still promptly answer any questions or service needs I have. A+ company I recommend to everyone.
Christopher M.
Texas Pools and Patio surpassed our expectations. They were professional from the start with a very good design, selection and value to their product design and construction of the pool. Where they even surpassed our expectations is the workmanship and expertise in each stage of the pool construction, which was a geometric pool design with deck and fire pit. Each team, from digging the geometric design to coping/tiling, to plaster and power, this is an outstanding group. And through so many industry delays, they finished on time within 4 months. We highly recommend Texas Pools and Patio for your home.
Kyle D.
Great company. Honest and transparent. Got a beautiful pool and deck built. Not the least expensive, but in the pool business you get what you pay for. TP&P delivered everything that was promised. Dan, our project manager was a rock star.
Chris W.
Excellent veteran pool builders.
Gabriel N.
We reached out to several companies and got quotes and designs before deciding to go with Michael and Tina with Texas pools and Patios. Tina truly listened to all our wants and needs, along with staying within our budget. She was extremely knowledgeable of all aspects of the business and we felt comfortable through the whole design, decision making process. Now we can’t wait to get started on our project!
Salena I.
Thank you to John the superintendent, Clint Anglin and Texas Pools and Patios. We love and enjoy our pool. John has always addressed any issues that we had with our pools. I would highly recommend Texas Pools and Patios.
Carlos PA
Wow, what a smooth process. Texas Pools and Patios was amazing. From start to finish, it was exactly as promised. Clint Anglin was our sales rep and he delivered. He was involved from the very beginning and lived up to his promises. From day one we knew he had the knowledge and the expertise that my wife and I were looking for in a pool company. His team helped design and visually put our dreams on a screen so that we could visualize what our backyard paradise would look like. Clint was on it, rain or shine he was out at the house doing measurements and checking in on the process. Jay his construction manager made the building process seamless and gave us true timelines and over exceeded day in and out. Not only did they give us a one of a kind pool and Hot tub, but they gave us a state of the art smart system that virtually takes care of itself. Thank you Clint, Jay, Clayton, and the entire team at Texas pools and Patios, I would definitely recommend them to anyone who wants a one of a kind pool and a backyard paradise.
Raul J.
Jay, the project manager was there whenever I had a question, and more than satisfied my requests. It was obvious he’s had many years of experience. I have gladly recommended Texas Pools and Patio to many of my neighbors. Jay is truly worth having on your team. Many thanks for a great product.
James C.
TP&P is very lucky to have some exceptional people working at their company. I was compelled to follow-up on my previous high marks after our project foreman, Robert, went way above and beyond to fix multiple post-freeze issues that completely shut down our beautiful new pool. The loss of power for almost a full week literally transformed our pool into an ice rink, while the expanding ice in our pipes and equipment took its toll.
Despite TP&P’s dramatic volume of repair calls after the recent historic winter storm, Robert came out to our house personally to inspect the damage, then within days, he and his team were on site. Within another couple of days, Robert had our pool up and running, even while we’re awaiting a replacement for our cracked UV system.
I also wanted to mention that we were very lucky to have Michael & Tina as our TP&P sales pros. They maintained great communication throughout and the few minor issues that came up were handled with care and efficiency. They actually took the time to personally come by our home often, ensuring everything was going smoothly and that we were happy and our expectations were being met.
In closing, I just want to again give my sincere thanks to Robert for rescuing and resuscitating our beautiful TP&P pool after such a stressful winter weather ordeal.
Mike G.
Thanks for the professional job! Your company is creating a fun, fantastic and great looking pool for our family to enjoy. We have shared your name with several friends and hope they contact you in the future. Sincerely,
Al And Deniese B.
The process and service was good. Jeff helped out a lot.
Alex Helvie
Buda, Texas
We are very pleased with all the sub contractors and staff that we worked with at Texas Pools. Of special note: Mike, Ray, JR, Tony, Monte, Bill (and his clean up crew) Charlotte, etc. We understood weather delays, however at times, there did seem to be a slight communication lag between subs and weeks with no progress.. Overall, they rate a 5 star rating from us.
Allan and Marion Mapel
San Antonio, TX
Still in progress – so far the service has been great. Robert has been great.
Allen Hymans
Round Rock, Texas
This was a great experience.
Amy Green
San Antonio, Texas
Very happy with the pool and the service.
Bernard And Coletta Eldridge
Austin, Texas
Your company is fantastic thank you for excellent service and l will keep sending more customers to you.
Bob & Cheryl
San Antonio, TX
We moved into a new home recently and decided we wanted to expand our outdoor stone patio for more entertainment space so we called around for companies to give us a quote. Andy came by and we discussed what we had in mind and after Andy listened to our thoughts, he made very good recommendations as to our current set up versus our original thoughts and we decided that his suggestions made more sense. Once we got Andy’s quote, we agreed to proceed with Texas Pools & Patios to do the work. Not only did they accomplish the work on time, but everyday of the construction there was a supervisor here at least twice a day to be sure all was being done and done right. The extended patio is now complete, looks great and most importantly, they matched the stone we had along with the layout so it will be hard to tell that this is an addition. We would highly recommend Texas Pools & Patios to anyone who wants their work done right and on time.
Bob & Gail S. The Village Of The Hills
Austin Texas
Texas pools & Patios build our pool about 5 years ago – first pool we have had so as one would guess we had many questions. Over the five year period we have had many questions and a few service calls all that were handled quickly and in a professional manner. The service tech has been extremely helpful in assisting us and clearing any issue(s) we have had. It is comfortable to know that when a service call has been made that the issue has been handled and you can forget about the problem and go back to enjoying your pool. If considering a pool I would highly recommend Texas Pools & Patios as your design and build professionals!
Bud
Everything’s good with the pool. Service is good. Kevin is here right now.
Bud And Colleen Allison
Austin, Texas
Dear Sirs: This is to let you know that Andy Crites has built two swimming pools for me and my family within the past fifteen years. We have been very pleased with the pools he built for us. We have also been very pleased with the way he has provided service after the pools were completed. There is no question that I will have Andy build another pool for as when the time comes. Andy knows what to do and the correct way to build a swimming pool. Sincerely,
Carl N.
We love it. It’s beautiful. Thank you so much for our pool.
Chuck Churchwell
Onion Creek, Texas
Andy Crites has done a tremendous job recently with the hot tub installation for the Full Court Fitness project located in Cedar Park. This project has been challenging from day one and Andy Crites has been there when we needed them to be and has done an excellent job of installing the hot tub. Their professional management has been very cooperative to work with and their installation team provided a first rate product. This has been our first project working together, however, we would be more than happy to call Andy Crites to continue working on any of our future projects.
David C. Project Manager
Raymond Construction Cedar Park
We would like to thank all of the employees for the high quality work and helpfulness of all the staff, as well as completing the job in a timely manner. I would refer you to any of my friends. Thanks again,
Debbie B.
Jason has been so helpful to my family with the final punch-out and teaching us hoe to manage our new pool. It was a bit overwhelming but Jason took the time to explain everything in full detail. He remains responsive to our questions well after the completion date of our pool. I feel that I have made a friend and will recommend Jason as he simply cares about his customers. thanks for everything Jason
Ed Green
Some communication problems in the beginning but a call to one of the owners ironed that out quick . since then it has been all good. Kevin ” the foreman ” has done great and Jason the pool school guy is very informative. we were living out of town when the pool was built so we did not have to deal with the noise and mess but it is better to be present during construction so if there are any changes or modifications it would be made easier. make sure you put the pumps and motors away from the back of the house and closer to the street as we did to minimize the noise. it’s not loud but consistent when running. install your pool during the winter or early spring as it may take longer than expected and it is hard to look at the inviting water knowing you cant jump in yet. when the water temp is 70 you ain’t going in believe me ! it takes awhile to balance the water so you wouldn’t want to get in anyway. overall I would recommend t p & p. Jay We are thrilled with our pool building experience with TPP! The design is beautiful and we couldn’t have asked for a better crew. The process has been very smooth thanks to Kevin keeping us informed along the way. The guys that did the rock work are truly artists. We now have a beautiful pool and it is all thanks to Kevin and TPP! We talked with 5 other pool builders before choosing TPP and couldn’t be happier. Thank you TPP!!!
Gayla
We wanted to take this opportunity to personally thank you and your staff for the outstanding job you did on our pool remodel. Each time we look outside it is unbelievable to think it is the same yard. Our pool looks so different. Your recommendations and ideas have enabled us to enjoy our pool in a way was never thought possible. The staff both in the office and on the job site was professional, courteous, NEAT and CLEAN This is something almost unheard of in the construction world and we appreciate if so much. Likewise we were also impressed with the timeliness of your job Thank you again for making our backyard a gorgeous place to play. Please feel free to use our names as a reference anytime. Our only regret is you did not build our pool originally.
Glenn And Jan P.
Recently had pool built with Texas Pools and Patios and we are very excited about the finished project. We had four different contractors submit bids and felt the most comfortable with Texas Pools because they took the time to show us some completed projects and our Designer (Steve) really listened to what we wanted. Our pool was completed in less than 5 weeks and we have been enjoying our hot tub this winter. We highly recommend Texas Pools and Patios if you are looking for a quality pool builder in San Antonio.
Jack J.
It’s good – the service and the pool. Come by anytime.
James Campbell
City, State
To: The Crites family and anyone looking to purchase a new pool or spa Just wanted to thank Andy Crites for designing and building our family such a beautiful pool and spa. I would highly recommend Andy Crites to anyone. It was obvious from the beginning that everyone involved was a professional. The workmanship was outstanding! Heavy rains during construction had caused an unforeseen problem with our decking. Andy Crites was quick to remedy the problem with no additional expense to us. Thanks for making this such a pleasant experience. A special thank you to owner Andy Crites who kept on top of everything. Sincerely,
James R.
My wife and I decided to build a pool during the summer of 2012. We didn’t anticipate starting until the Fall/Winter, so we had a lot of time to be patient and select the right pool builder for us. During the process we received full bids from 6 pool builders in the Austin/Cedar Park region. Some were small builders, and some were larger operations. At the end of the process, we had no doubts that we were going with Texas Pools and Patios. There were a couple main reasons:
They had a facility that we could go to and look at different components like the deck overlay, the rock, and other components.
The designer from TPP, Neal, had an excellent vision, even though we were so specific that we provided most of the requirements.
Reputation, they have done many pools in Lakeway, and a close friend had 3 neighbors that all had very good experiences.
Once you sign your contract, the main point of contact during a pool building process is your project manager. We were assigned Kevin De Los Santos. I cannot speak highly enough about Kevin and the job he did for us and Texas Pools and Patios. If you have any detailed questions, Kevin and TPP have me as a reference, you can reference the Rock Waterfall, Blue Pebble Bottom Pool in Cedar Park, and I’m sure they would provide our information as a reference. We built, from what I would describe, a very complex pool. It has significant rock work, a waterfall with 3 spill pools, a jumping rock, a spa spillway of moss rock, dry stack rock, and Wet Edge Antigua Satin Matrix. We also put in two variable speed pumps, and wireless controllers, LED lights and put in TPP Acrylic Overlay deck. Our pool, almost down to the rock, is exactly as we pictured going into this process. I will not say that there were not issues, because we ran into a couple things we did not like. As soon as we talked to Kevin, every single one was corrected. Most of them were just personal opinions, like where we wanted a step, and we didn’t get push back a single time. One of Kevin’s leads on the rock work, Martin, is a patient, artistic mason. He did absolutely fantastic work. One item we can’t comment on is timing. We deliberately built over the winter so that we wouldn’t be in a big hurry, pushing to get things done. I work from home, and my wife is a stay at home mother, so we were both able to see every step of the process. I’m sure that was a nightmare for TPP and Kevin, but we requested they wait for phases for us to get home from things, so the process took a little longer than normal for them. Plus, we built our pool through the Christmas Holiday, which we anticipated it would take some time. With the Holiday, we ran into big delays with Cedar Park inspections, understandable, but still slowed the process down. Even with that, plus the fact that we live next to a rock quarry in Cedar Park, which took more than two weeks of jack hammering to dig our extra deep pool, we still finished in about 90 days total. There were a couple things I will point out: TP&P did everything we agreed to without question.
If the designer doesn’t fit, request someone different. Ours did, but I can tell you that the designer is a big part of your choice, and if the one you’re dealing with isn’t right, I’m sure TP&P will set you up with someone that fits.
Kevin and his team had extensive experience, and I felt overly confident about every detail through the entire process.
There were additions that we hadn’t envisioned (Kevin walked us through different low voltage exterior lighting) and it makes our pool a real masterpiece at night, I mean Wow.
Turn up, we’ve already met Jason with TP&P as the turn up man, and the poor guy stayed late on a Friday walking us through things, he went well above and beyond, and we just met him. Overall, I will tell you that if you are looking to build a pool in the Austin area, or Cedar Park like us, I recommend Texas Pools and Patios, as highly as I can. Cost is a big issue, and that was a big consideration for us, but I would absolutely balance that with the piece of mind, and confidence in the builder, you’re making a significant investment, and TPP earned our trust completely.
Jason M.
It’s great. Someone’s here right now.
Joe Cava
Buda, Texas
Pool looks great.
John Gibson
Cedar Park, Texas
I would like to thank you for building a beautiful pool. Jim Crites came out and gave me a very reasonable bid that stayed within my budget. He said I would be able to use the pool before the summer was over, and the work was performed in a very smooth and timely manner, just as he had promised. I have enjoyed the pool immensely the past few weeks since it has been completed. The customer service and construction departments were very attentive and willing to help me in any way. They kept me informed throughout the progress of the pool. The superintendent made sure every phase was completed to code. I want to thank you again to Texas Pools and Patios and let you know that you may use me as a referral for anyone in the San Antonio area that would like to see your work completed.
John Palmer
Pipe Creek, Texas
Pool’s great.
Joshua Camacho
Austin, Texas
Great company they were hard working and very accommodating to our specific job needs.
Juarez Family
San Antonio, TX